The Benefits Processing analysis within the Performance Benchmarking section on the RSN website has now been updated to Quarter 4 2023/24.  The speed of processing is a measure of the average time it takes to process a new Housing Benefit claim or a change of circumstance to an existing Housing Benefit claim.  The average time is measured in calendar days, rounded to the nearest day.  It is an important measure since a swift process ensures those in need of this benefit do not suffer undue uncertainty at a stressful time in their lives.  It is useful to authorities to understand how their own level of service compares with similar and neighbouring authorities, to provide perspective on the service that they offer.

These analyses provide benchmarking on speed of processing for new claims and change of circumstances. Data comes from Department for Work and Pensions, statistics on the average number of days to process a new Housing Benefit claim or a change of circumstance to an existing Housing Benefit claim.

 LATEST RSN ANALYSIS: 

RSN Benefits Processing Analysis 2022/23

Analysis user guide
District Analysis
- Analysis of Benefits Processing (Q4) 2023/24
Unitary Analysis
- Analysis of Benefits Processing (Q4) 2023/24

 HISTORICAL ANALYSIS: 

District - Analysis of Benefits Processing (Q2) 2023/24
Unitary - Analysis of Benefits Processing (Q2) 2023/24
District - Analysis of Benefits Processing (Q4) 2022/23
Unitary - Analysis of Benefits Processing (Q4) 2022/23
District - Analysis of Benefits Processing (Q3) 2022/23
Unitary - Analysis of Benefits Processing (Q3) 2022/23
District - Analysis of Benefits Processing (Q4) 2021/22
Unitary - Analysis of Benefits Processing (Q4) 2021/22
District - Analysis of Benefits Processing (Q3) 2021/22
Unitary - Analysis of Benefits Processing (Q3) 2021/22
District - Analysis of Benefits Processing (Q2) 2021/22
Unitary - Analysis of Benefits Processing (Q2) 2021/22
District - Analysis of Benefits Processing (Q4) 2020/21
Unitary - Analysis of Benefits Processing (Q4) 2020/21
District - Analysis of Benefits Processing (Q2) 2020/21
Unitary - Analysis of Benefits Processing (Q2) 2020/21
District - Analysis of Benefits Processing (Q4) 2019/20
Unitary - Analysis of Benefits Processing (Q4) 2019/20
District - Analysis of Benefits Processing (Q3) 2019/20
Unitary - Analysis of Benefits Processing (Q3) 2019/20
District - Analysis of Benefits Processing (Q2) 2019/20
Unitary - Analysis of Benefits Processing (Q2) 2019/20
District - Analysis of Benefits Processing (Q1) 2019/20
Unitary - Analysis of Benefits Processing (Q1) 2019/20
District - Analysis of Benefits Processing (Q4) 2018/19
Unitary - Analysis of Benefits Processing (Q4) 2018/19
District - Analysis of Benefits Processing (Q3) 2018/19
Unitary - Analysis of Benefits Processing (Q3) 2018/19
District - Analysis of Benefits Processing (Q2) 2018/19
Unitary - Analysis of Benefits Processing (Q2) 2018/19
District - Analysis of Benefits Processing (Q1) 2018/19
Unitary - Analysis of Benefits Processing (Q1) 2018/19
District - Analysis of Benefits Processing (Q4) 2017/18
Unitary - Analysis of Benefits Processing (Q4) 2017/18
District - Analysis of Benefits Processing (Q3) 2017/18
Unitary - Analysis of Benefits Processing (Q3) 2017/18
District - Analysis of Benefits Processing (Q2) 2017/18
Unitary - Analysis of Benefits Processing (Q2) 2017/18
District - Analysis of Benefits Processing (Q1) 2017/18
Unitary - Analysis of Benefits Processing (Q1) 2017/18
District - Analysis of Benefits Processing (Q4) 2016/17
Unitary - Analysis of Benefits Processing (Q4) 2016/17
District - Analysis of Benefits Processing (Q3) 2016/17
Unitary - Analysis of Benefits Processing (Q3) 2016/17
District - Analysis of Benefits Processing (Q2) 2016/17
Unitary - Analysis of Benefits Processing (Q2) 2016/17
District - Analysis of Benefits Processing (Q1) 2016/17
Unitary - Analysis of Benefits Processing (Q1) 2016/17
District - Analysis of Benefits Processing (Q4) 2015/16
Unitary - Analysis of Benefits Processing (Q4) 2015/16
District - Analysis of Benefits Processing (Q3) 2015/16
Unitary - Analysis of Benefits Processing (Q3) 2015/16
District - Analysis of Benefits Processing (Q2) 2015/16
Unitary - Analysis of Benefits Processing (Q2) 2015/16
District - Analysis of Benefits Processing (Q1) 2015/16
Unitary - Analysis of Benefits Processing (Q1) 2015/16
District - Analysis of Benefits Processing (Q4) 2014/15
Unitary - Analysis of Benefits Processing (Q4) 2014/15
District - Analysis of Benefits Processing (Q3) 2014/15
Unitary - Analysis of Benefits Processing (Q3) 2014/15
District - Analysis of Benefits Processing (Q2) 2014/15
Unitary - Analysis of Benefits Processing (Q2) 2014/15
Case Study on Best Practice in Benefits Processing - Quarter 2 (April to June 2014-2015)
District - Analysis of Benefits Processing (Q1) 2014/15
Unitary - Analysis of Benefits Processing (Q1) 2014/15
District - Analysis of Benefits Processing (Q1-Q4) and Year End 2013-14
Unitary - Analysis of Benefits Processing (Q1-Q4) and Year End 2013-14
Case Study on Best Practice in Benefits Processing (Q1-Q4) 2013-2014
District - Analysis of Benefits Processing (Q1-Q3) 2013-14
Unitary - Analysis of Benefits Processing (Q1-Q3) 2013-14
Cast Study on Benefits Processing (Q1-Q3) 2013-14
Analysis of Benefits Processing 2012-13
Analysis of Benefits Processing 2011-12
RSN Benefits Processing Analysis 2009-10

Please contact [email protected] for more information about our analyses or to suggest further areas of work where you feel your authority would benefit from benchmarking information.